24/7 customer support desk
With custom-designed contact centres and dedicated support teams, Airbus Defence and Space offers an experienced, multi-lingual customer support package which can help you 24x7 with any enquiries you may have with your services or products.
Our customer support teams provide instant, 24/7 access for all customers. The customer care system used allows each customer who contacts the centre to have a unique reference number so that the process of resolving any issues can be tracked at any time.
The key features of the customer support centre include:
- Customer care
- Order handling
- Service planning
- Network planning
- Technical support and troubleshooting
- Activation/deactivation of terminals and SIM cards
- Administrative assistance: country-specific regulatory concerns
- Billing assistance: enquiries and referrals
- Guidance and tips
- Applications testing
- Hands-on demonstrations
- Training for all products and solutions provided within your contract