Description

Our customer support teams provide instant, 24/7 access for all customers. The customer care system used allows each customer who contacts the centre to have a unique reference number so that the process of resolving any issues can be tracked at any time.

Features

The key features of the customer support centre include:

  • Customer care
  • Order handling
  • Service planning
  • Network planning
  • Technical support and troubleshooting
  • Activation/deactivation of terminals and SIM cards
  • Administrative assistance: country-specific regulatory concerns
  • Billing assistance: enquiries and referrals
  • Guidance and tips
  • Applications testing
  • Hands-on demonstrations
  • Training for all products and solutions provided within your contract
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