Airbus Defence and Space Customer Care provides first-rate technical and business operations support in several languages. Operating 24/7, our teams are qualified to provide customer service and technical support across multiple satellite networks.

ContactUs

General Enquiries:

For general enquiries please email: customer.support@astrium.eads.net

Government Customer Contact Centre (GCCC) Skynet 5 customers only

Tel: +44 (01249) 85 3554

The desk is manned from 06:00GMT to 22:00GMT .

WelComE Customer Contact Centre (WCCC):

UK MOD friends, family & military personnel only Call the WCCC free from a UK landline on 0800 4334 993 (Calls to 0800 numbers are for free from a UK landline. Mobile and international call costs may vary. You may wish to check this with your mobile/service provider.)

When calling from a mobile use 01249 853552 (standard call charges apply)

When contacting the WCCC, they will need the following information from you:

  • The name and rank of account holder

  • WelComE account card number

  • Your own debit/credit card details

Alternatively please visit the WelComE website: www.mywelcome.co.uk for more information and online top up.

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